Tuesday 6 October 2009

Perception is everything

At my two businesses the number one value is "Honesty and Integrity". I pride myself on this and wouldn't have it any other way.

Nevertheless, despite all good intentions, the integrity of one of our methods of passing work on to sub-contractors was questioned recently. In fact, it was a mis-understanding and I was able to explain fully to the sub-contractor how we do things and how he mis-understood.

However, it is at that point that you have to look at the way you do things and the way you are perceived.

Because perception is everything.

If you are perceived to lack integrity, then you lack integrity. It's as simple as that

We will be doing our utmost to ensure that the perception matches the way we do things: honestly and with integrity. The explanation of mis-conception to the sub-contractor will be used to construct an explanation to all our sub-contractors of the way we pass on work .

Keep an eye and an ear out for how both your customers and your workforce perceive you. Try and avoid any trouble ahead.

No comments:

Post a Comment